What is your deadline for dispatching orders?
Orders placed before 13:00 (GMT) will be dispatched the following day, while any orders placed after 13:00 (GMT) will be dispatched on the second day.
What payment methods do you accept?
We offer a variety of convenient payment options to enhance your shopping experience. You can pay using American Express, Visa, and Mastercard credit/debit cards. Additionally, we accept digital wallet payments through Apple Pay and Google Pay. For added flexibility, Klarna Payments is available for a smooth and secure transaction experience. If you prefer using PayPal, rest assured, we gladly accept it as well. Choose the payment method that suits you best and enjoy a seamless checkout process.
Where do you ship to?
We currently ship to the following countries: Belgium, Canada, Germany, Hong Kong, Ireland, Luxembourg, Netherlands, United Kingdom (UK) and United States (US)
Do I have to pay customs duties and taxes on my international order?
Yes, international buyers are responsible for any customs duties, taxes, or clearance fees associated with their orders. These charges are not included in the item price or shipping cost.
Can I request a refund if I choose not to pay the customs fees?
Unfortunately, we cannot offer refunds for orders where customs duties and taxes have not been paid. It is the buyer’s responsibility to cover these charges.
Why should I buy greeting cards from your website when I can find cheaper options at the supermarket?
Our handcrafted greeting cards offer a unique experience that goes beyond the ordinary. While supermarket cards may be cost-effective, our cards are a true labour of love. Crafted with care in the UK, each card is meticulously made by hand, not printed by machines. The effort and time invested in creating these luxury cards result in a product that stands out in quality, design, and sentiment. When you choose one of our cards, you’re not just sending a piece of paper, you’re sending a piece of art that reflects thoughtfulness and care. The recipient will undoubtedly feel the difference.
Where is my order?
If you have received your dispatch email, it means your order is on the way. Simply enter the order number above and click ‘Find Order’ to track your shipment.
If you have not yet received your dispatch email or don’t know your order number, please contact us with the order number (if known), order date, and the name on the order.
Why is my order late?
Typically, our deliveries can take place between 8:00 and 21:00. If it is past 21:00 on your expected delivery date, your order is considered late. In rare instances, delays may occur due to events beyond our control. In such cases, we collaborate with our couriers to expedite the delivery process as swiftly as possible. It’s worth noting that the majority of delayed deliveries are successfully completed the following day.
If your delivery date has elapsed and you wish for us to further investigate the matter, please contact us with your order number, order date, and the name associated with the order.
Can I edit my order?
We process orders immediately, even on weekends and holidays, for swift delivery. Please ensure you have provided accurate details, including delivery address and postcode when placing orders, as changes cannot be made once an order is placed. Avoid requests for order changes or cancellations, as items will likely be dispatched by the time we read your message.
Can I cancel my order?
You can cancel non-personalised items at your expense. For more information on this, please refer to the Return Policy.
I received a damaged item what do I do?
We’re sorry to hear that you received an item in damaged condition. Please report this within 12 hours of receiving your order, providing the name and email address associated with the order, along with the order number, product name(s), a brief description of the damages, and photos (including shots of the entire item and close-ups of damaged areas) to facilitate a successful claim. Claims submitted after 12 hours may not be considered.