Welcome to MK Craft Studio (www.mkcraftstudio.co.uk). By accessing and using the website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy, govern our relationship with you concerning the Website.
1. Orders and Dispatch
1.1 Order Placement and Dispatch Deadline: Orders placed before 13:00 (GMT) will be dispatched the following day, while orders placed after 13:00 (GMT) will be dispatched on the second day.
1.2 Payment Methods: We accept American Express, Visa, and Mastercard credit/debit cards, Apple Pay, Google Pay, Klarna Payments, and PayPal for a seamless checkout experience.
1.3 Customs Duties and Taxes: International buyers are responsible for customs duties, taxes, or clearance fees. These charges are not included in the item price or shipping cost. Unfortunately, we cannot offer refunds for orders where customs duties and taxes have not been paid. Buyers must cover these charges.
2. Frequently Asked Questions (FAQs)
2.1 Order Tracking: If you have received your dispatch email, your order is on the way. Use your order number to track your shipment. Contact us if you haven’t received your dispatch email or don’t know your order number.
2.2 Late Orders: If your order is late, contact us with your order details. Delays may occur due to events beyond our control, but we work to expedite deliveries.
2.3 Order Edits and Cancellations: Orders are processed immediately. Ensure accurate details when placing orders, as changes cannot be made once an order is placed. Refer to the Return Policy for cancellations.
3. Return Policy
3.1 Modifications: Upon placement, orders undergo immediate processing. Regrettably, we are unable to make any alterations to order or delivery details, quantity, or selected items.
3.2 Unwanted Items: Returns are only acceptable for unopened or unused, non-personalised items within 28 days that you no longer wish to keep. Please refer to the Returns section below.
3.3 Returns: If you intend to return the item(s), please contact us with your order number to inform us, allowing us to initiate the return process. Once your return is approved, please coordinate the return of unopened or unused, non-personalised items, ensuring that any associated return costs are covered by you. Also, be sure to include the order number in your package before sending the item. Make sure to use recorded delivery or a courier service that requires a signature.
4. Acceptance of Terms
By accessing and using our website (www.mkcraftstudio.co.uk), you acknowledge and agree to abide by these Terms and Conditions. Furthermore, you agree to accept the complete terms outlined in the FAQs, Return Policy, and Privacy Policy. Please note that MK Craft Studio reserves the right to update or modify these terms without prior notice.
For any inquiries or concerns, please contact us using the contact form.
Last Updated
This privacy policy was last updated on 21-12-2023
